Return Policy

To request a return please email us your request to support@kratompoint.com with your order number in the subject and the reason for your return in body.

If your return is the result of our mistake such as incorrect product or it is damaged please attach a photo. We will email a return label to you within 24-48hrs during regular business hours Monday through Friday 9am-5pm Central Standard Time.

When mailing your product please include your purchase order inside the box and the RMA(Return Master Authorization) so we can quickly identify the return and process the refund.

If you would like to return the product because you no longer need it we will assess a 15% restocking fee and subtract that difference from your order total when we refund your purchase.

Any unauthorized returns to our facility without proper documentation may not get properly logged and a refund may not process.

Our Return address is: 13825 W. Laurel Dr, Lake Forest IL 60045

FAQ's

What is Kratom?

Kratom is a tropical tree, its leaves contain Alkaloids Mitragynine and 7-hydroxymitragynine that can have psychotropic effects.

Why does Kratom have so many strains?

Each strain contains a specific property that can help with nervousness, lack of energy, boost mood, etc. Each strain focuses on a specific area like leaning towards pain relief or more towards alertness. Please review our guide on the strains.

Is Kratom safe to use?

In the proper dosage Kratom can boost energy, alertness and reduce anxiety. Alkaloids Mitragynine and 7-hydroxymitragynine are the main ingredients in Kratom and they have properties of pain relief and muscle relaxation by reducing swelling or inflammation. With unsafe dosage Kratom can have negative side effects such as: constipation, inability to sleep, weight loss and even death. We would recommendyouconsult a doctor or seek a specialist if you experience any side effects before you decide to use this product.