Frequently asked questions

Icon for questionWhat is Kratom?

Kratom is a tropical tree, its leaves contain Alkaloids Mitragynine and 7-hydroxymitragynine that can have psychotropic effects.

Icon for questionWhy does Kratom have so many strains?

Each strain contains a specific property that can help with nervousness, lack of energy, boost mood, etc.  Each strain focuses on a specific area like leaning towards pain relief or more towards alertness. Please review our guide on the strains.

Icon for questionIs Kratom safe to use?

In the proper dosage Kratom can boost energy, alertness and reduce anxiety.  Alkaloids Mitragynine and 7-hydroxymitragynine are the main ingredients in Kratom and they have properties of pain relief and muscle relaxation by reducing swelling or inflammation. With unsafe dosage Kratom can have negative side effects such as: constipation, inability to sleep, weight loss and even death.  We would recommendyouconsult a doctor or seek a specialist if you experience any side effects before you decide to use this product.

Icon for truckWhere is the order being shipped from?

13825 W. Laurel Dr, Lake Forest IL 60045

Icon for truckHow long does it take to process and ship my order?

Typically it takes us no longer than 24-48hrs during business hours Monday through Friday to process and ship an order via USPS. During holiday season or if there is a holiday it may delay the processing and shipping of an order.  We observe all major federal holidays.

Icon for questionIs Kratom Legal?

It is legal in most states, some states have only one city that does not allow Kratom while the rest of the state allows the sale and purchase.

Currently Kratom is banned in the following states: Alabama, Arkansas, Indiana, Mississippi, Rhode Island, Vermont and Wisconsin.

Counties such as Sarasota, Union, Denver, Oceanside and Jeffersonville have a ban on Kratom.

Icon for shopping_bagWhy is my ship to state not available when I go to check out?

Some states have banned the sale of Kratom. Currently these are the states that do not allow the sale of Kratom:  Alabama, Arkansas, Indiana, Mississippi, Rhode Island, Vermont and Wisconsin.

Icon for questionHow do I modify or cancel an order?

If your order has not processed, you can email us with your order number and let us know if you need to modify or cancel an order.  If the order ships out before we get your message we cannot do anything.  The order may be subject to a restocking fee of 15% if refused or returned back to us.

Icon for delivery_box_2Do you offer free shipping?

During checkout you will see how much you need to qualify for free shipping.

Icon for truckWhere is my order?

Please reach out to our customer service team at support@kratompoint.com, we will assist you with tracking down your order.  Please note that delivery dates are estimated and the carrier may delay your order, unfortunately that is not in our control.  Shipping days are counted as business days which exclude the weekends when estimating your delivery date(USPS shipping guide).

  • Packaging

    Packaging

    We ship all orders in discrete boxes or padded envelopes. Kratom is not shown on the shipping label.

  • Shipping

    Shipping

    All orders ship via USPS. We do offer USPS express which delivers shipments within 1-2 business days. This does not apply to Alaska or Hawaii.

  • Processing

    Processing

    We try and ship all packages the same day. We know how important it is for you to get your order on time. Orders placed after 3pm CST will ship the next business day.

  • Payments

    Payments

    We can only accept Visa and Mastercard. These are the only credit card providers that allow the sale of kratom.

  • Shipping Protection

    Shipping Protection

    We offer shipping protection. This ensures if your package is lost, damaged or stolen that you will be protected as we will work to get you a new order.

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