Shipping policy

We ship with USPS, we encourage all our customers to purchase Navidium Shipping protection which is offered upon checkout. This will ensure that if your package is damaged/lost or stolen, Navidium Shipping protection will reimburse your order.  If your order does not have Navidium Shipping protection and is lost/stolen or damaged we will work with USPS to try and resolve the issue to the best of our abilities but we do not make guarantees we will be able to recover or reimburse the customer.  By removing Navidium Shipping protection from the order, the customer takes full financial responsibility in the event the order is lost/ damaged or stolen. Shipping insurance does not cover shipments that were shipped to an incorrect address that was provided by the customer.

If you did not receive your shipment you must report it to us within 72hrs.  This will give us time to investigate the issue.  If a shipment is reported to us as lost or not received within 72hr this will negate any shipping insurance purchased, a refund for it cannot be issued also.

We offer free shipping to most states when an order hits a $40 order threshold. 

Once an order is placed it may take up to 24-48 hours to process it. This time frame is extended if your order is placed outside of normal operating hours of 10am-3pm cst or during the weekend or federal holidays.  Most orders we will try and ship the same day, that is our goal. 

Length of time your order spends in transit is dependent on USPS and if they have any delays but typically orders should reach the destination 3-9 business days after shipping.

Express shipments submitted to us after 12pm CST may be delayed by 1 business day due to cut off time for processing and shipping.

If an order is above a certain value we may request a signature upon delivery. This is done to ensure that your order is received by a person and not left out in the open for someone to steal it. We value you as a customer and want to ensure your order is delivered without any issues.

If an order is being reshipped with shipping insurance because a claim was filed and approved, a signature will be required upon delivery.

If your order comes back to us because an incorrect address was provided upon checkout, you refuse the shipment or you want the order canceled after it is shipped out we reserve the right to assess a 15% or $20 restocking fee whichever is greater and refund the difference back to you.

If we deem it necessary we will request to ship your order to your billing address. If that happens we will contact you via email or phone and let you know about the requirement to change the shipping address. If we do not here back from you within 24-48 hours of the request we reserve the right to cancel the order.

All transit days are estimated and not guaranteed by us. Transit days may be increased due to delays within USPS processing network which are out of our control. 

 Shipping Service Delivery Time Frame
Economy 6-9 Business Days
Standard 3-5 Business Days
Express 1-2 Business Days

Login

Forgot your password?

Don't have an account yet?
Create account